“Alan and Tom are rare breeds. Not only do they have exceptional ability to design services that will help you achieve your outcomes, but they bring so much additional valuable insight and expertise, and all with a natural humility that inspires people to an art of the possible they had never previously thought of. Would always recommend.”

“Alan and Tom helped us to really get under the skin of a knotty set of service issues and developed designs for services that had a deep level of buy-in from our staff. They pushed us to go beyond assumptions and anecdotes and teased out the needs and priorities of our service users in ways that built trust and led us to change fundamental elements of our previous thinking. They really connected with our service users and brought a strong commitment to the idea that a good design process delivers good design outcomes.”