I WANT TO QUICKLY UNDERSTAND HOW MY SERVICE IS PERFORMING
WHAT WE DO
We’ll quickly review your service to help you understand how well it’s performing against best practice indicators. We’ll consider how effectively your service operates, the experience of people who use your services and your staff who support them.
HOW THIS WILL BENEFIT YOU
The focus is on providing you with high level recommendations about where to focus your resources to give the largest improvements. We won’t cover everything but, in our experience, we don’t need to.
I WANT A MORE DETAILED UNDERSTANDING OF HOW MY SERVICE IS WORKING
WHAT WE DO
We’ll explore how your services work today at a more fundamental level, building a richer understanding of people’s experiences and identifying underlying causes of any problems we uncover. We use the insights generated to build a shared understanding of where there are opportunities to do things differently.
HOW THIS WILL BENEFIT YOU
This option can help if you are looking for:
- A strong foundation insight that can be used to launch transformative change.
- Help to unpick complex or systemic problems that span multiple teams, organisations or partners.
I WANT TO RETHINK MY SERVICE AND EXPLORE HOW WE CAN DO THINGS DIFFERENTLY
WHAT WE DO
We’ll work with you to create a vision for your future service and describe the positive change you want to deliver. Through an iterative co-design process, we’ll then explore, create and test potential ways to achieve your goals and meet people’s needs.
HOW THIS WILL BENEFIT YOU
This option can help if you’re looking to:
- Innovate and explore multiple solutions in a low risk, low cost way.
- Create a shared vision for the future across your teams, partners and stakeholders.
I WANT TO FIX SOMETHING THAT ISN’T WORKING AS WELL AS I NEED IT TO
WHAT WE DO
A combination of other options where we’ll analyse the problem area, spend time to uncover the underlying causes and then iteratively create and test potential ways to achieve your goals. We’ll also create a plan so you can continuously monitor and improve after we have completed our work.
HOW THIS WILL BENEFIT YOU
Our focus will be on helping you to improve part of a service that isn’t working as well as you need it to. We’ll balance the need to make rapid improvements with our commitment to fix the underlying causes and create lasting positive change.
